Privacy Policy

Privacy Policy

Your privacy is important to me. I comply with UK GDPR and the Data Protection Act 2018 to protect your personal data.

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Who I am
I am Melis Turkoglu, the data controller. You can contact me using the details on my website for any questions about your data.

Information I collect and why
I collect only what’s necessary to:

• Provide counselling services

• Keep accurate records as required

• Communicate with you about appointments
   

This includes:

• Your name, date of birth, and contact details

• GP contact info (needed for safeguarding)

• Counselling session notes and relevant background info you share

• Email correspondence related to your counselling
   

Legal basis for processing
I process your data with your consent, to meet legal obligations, and to provide safe counselling.
 

How I store your information

• Data is stored securely on password-protected devices.

• Notes are encrypted and saved securely (e.g., on OneDrive).

• Information is kept for 7 years after counselling ends, then securely deleted. You can request earlier deletion (the “right to be forgotten”).
   

Who I share your information with
I only share data:

• When required by law

• If you or another person’s safety is at risk

• With your clear permission
  If I’m unable to continue practising, a trusted colleague may contact you to provide closure.
   

Your rights
You have the right to:

• Access, correct, or request deletion of your data

• Restrict or object to processing

• Withdraw consent anytime

• Complain to the ICO if you have concerns